REFUND POLICY

Our Commitment to Your Satisfaction

At MinimalSave, we take immense pride in the craftsmanship of our art-grade hand-painted ceramic piggy banks. We want these keepsakes to be a source of joy for your family for years to come. If, for any reason, you are not completely satisfied with your purchase, we are committed to providing a return and refund process that is as transparent and straightforward as possible.

Return Window & Eligibility

We offer a dedicated return period to ensure you have ample time to inspect your order:

• Return Window: You have 30 days from the date of delivery to initiate a return.
• Condition Requirements: To be eligible for a return, your item must be brand new, unused, and in the same condition that you received it.
• Packaging Requirement: Given the delicate nature of high-quality ceramics, the item must be returned in its original protective packaging (including all anti-shock foam and bubble wrap) to ensure it is not damaged during the return transit. Items returned with insufficient packaging that results in breakage will not be eligible for a full refund.

How to Initiate a Return (RMA Process)

To ensure your return is processed efficiently and safely, we follow a mandatory authorization process:

1. Contact Us: Please email our support team at [email protected] with your Order Number and the reason for your return.
2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) code and specific shipping instructions.
3. Strict Warning: Please do not send items back to the sender’s address on the package without contacting us first. We cannot guarantee the processing of unauthorized returns.

All authorized returns must be sent to our operational facility:
MinimalSave
200 Bodwell Road, Manchester, NH 03109

Return Shipping Costs

We believe in a fair and clear division of responsibility regarding shipping fees:

• Merchant Responsibility (Damaged or Incorrect Items): If your piggy bank arrives damaged, defective, or if we sent the wrong item, MinimalSave will cover 100% of the return shipping costs. We require that you notify us at [email protected] within 48 hours of delivery with clear photos of the damaged product and the exterior packaging to initiate a priority replacement or refund.
• Customer Responsibility (Customer Remorse or Change of Mind): If you decide you no longer want the item or chose an incorrect style/size, you will be responsible for paying the actual return shipping costs.

No Restocking Fees

At MinimalSave, we value transparency and do not believe in hidden penalties.

• Restocking Fee: $0.00. We do not charge any restocking fees for returned items that meet our eligibility criteria.

Refund Process & Timeline

1. Inspection: Our team will inspect the returned item within 1 – 3 business days of arrival.
2. Approval: If approved, your refund will be processed immediately and a credit will automatically be applied to your original method of payment.
3. Bank Processing Time: Please note that it typically takes 5 – 10 business days for your financial institution to post the funds back to your account.

Order Cancellations & Fraud Prevention

• Cancellation Window: You may cancel your order for a full refund within 12 hours of purchase. Once this window has passed and the order has entered our fulfillment or logistics process, it cannot be canceled and must follow the standard return process.
• Fraud Prevention: MinimalSave reserves the right to refuse a refund if we suspect fraudulent activity, such as returning a different or heavily used item (swapping), or if the item is returned without its original serialized authentication (where applicable).

Contact Information

If you have any questions regarding our return or refund procedures, please reach out to our dedicated support team:

• Store Name: MinimalSave
• Email: [email protected]
• Phone: +1(603) 295-6697
• Address: 200 Bodwell Road, Manchester, NH 03109